Technical support
Frequently asked questions
- Can I run the radio application in the background while I use other applications?
- Apple does not allow third party applications to run in background mode. We are very sorry.
- Will I be charged for the data downloaded while I listen to the radio?
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If the iPhone/iPod touch is connected to a WiFi you don't have to worry about it.
If you listen to the radio with 3G it depends on your mobile operator. Some mobile operators let you download just a limited amount of data, and some others do not set any limits.
Keep in mind that most of the radios broadcast at 64 Kbits/s (approximately 8KB/s). With this ratio of data per second, with 200 MB you can listen to more than 7 hours of music.
- The sound is not continuous or it disconnects.
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The are reasons why this could happen.
Make sure that your Internet connection is stable, that there are no up and downs of the 3G or WiFi signal. In general terms, radio applications do not work correctly with a GPRS connection or when your mobile operator has limited your connection because you reached the limit of data per month.
You can also check on a Personal Computer that the player at radio station's Web Site works correctly.
- The application does not load or install.
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Please check that your iPhone/iPod touch is updated to the latest firmware version. Please check the following sites for more information:
- I will like to left the radio while I go to sleep, but I don't want my device to discharge over the night.
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Both iPhone and iPod touch include a sleep timer.
- Go to the “Clock” application.
- In the bottom bar tap over “Timer”
- Choose the time you want your iPod to stay awake.
- In the “When Timer Ends” menu choose “Sleep iPod” instead of one of the alarm sounds.
- Tap “Start”
iPod will turn off once the time you selected have passed, avoiding discharging its battery over night.
E-mail contact
Atention: Include in your message the name of the application you are using.
Note: We no longer provide support for RNE Radio. If you have some problem with it, please, update to RNE official player. RNE Radio will not have any more updates.
We not provide support for the official application. Please, to get support for the official application go to their support page.
If you have any problem using the application, please send us an email to:
support@@yoteinvoco.com
Please, include in your message the following information:
- What you were doing when the problem happened.
- What you expect to happen.
- What actually happened.
